100% SATISFACTION GUARANTEE
Our 100% Satisfaction Guarantee is just one way we stand behind our products and service.
You can exchange an item within 14 days from the time you received the product.
Your will need to contact us to obtain a return authorization (RA#) prior to returning your product so we can process your return. You will be responsible for shipping the item to us. Boxes, packing materials, wrappers, cartons, instruction manuals, and unit itself must be in their ORIGINAL condition without markings, tape, folds or defacing. Products returned in other than new condition or returned in damaged or unacceptable condition will be returned to you at your cost. The original shipping charges are not refundable. A credit will be issued after the item has been received and inspected.All returns will be processed within 2 days of receipt of the product in our warehouse. All refunds will be in original payment form and exclude shipping charges. All returns subject to a 25% restocking fee. If the return is a result of a Home Spa Outlet error the restocking fee will be waived.
Any product returned as "defective" is subject to a Home Spa Outlet examination to determine its serviceability. If the product is found to be defective, it will be replaced with the same product. After 30 days, no returns will be accepted nor will credit be issued for same.